Shipping and Conditions

SHIPMENTS AND CONDITIONS

SHIPPING COSTS:

Shipping to Spain FREE for orders with a minimum of € 900. Otherwise, the shipping cost is € 15.

For orders outside Spain (EU) the Shipping cost is € 35.

For orders outside of Spain and the EU, the shipping cost is € 90.

The time of preparation of orders is 24-48h, if the product is in stock.

– For the correct reception of the order it is important to make sure that the shipping information is correct, as well as the telephone number that will be provided to the courier for the delivery of the same.Changes of address are not accepted once the package has been sent, any data that once the order is completed does not appear in it, please let us know by email: ventasonline@tetebyodette.com  

PAYMENT METHODS:

– PayPal and Credit Card

– Wire transfer

CHANGES:

– Refunds are not accepted for items that have been requested or customized at a particular level.

– In the case of having purchased a product from the collection not made to measure, the changes for another product are always made within a maximum period of 24 hours from receipt of the product, provided that the product is in perfect condition, with the labels and in their original packaging. If you want to return the product, Teté By Odette will send you a courier and you will exchange the product purchased by the one you have chosen. In the case of changing for a more economic product, the difference will be paid by bank transfer. The shipping costs of the changes will always be borne by the customer and will be paid before sending the new product purchased.

RETURNS:

– Returns are only accepted in the case of purchases of products that are not made to measure.

– All products purchased at TetéByOdette.com may be returned and reimbursed, provided that the user follows the instructions for the return that can be found on the delivery note that is sent together with the order and within a maximum period of 24h from the date of receipt thereof.

– The customer will be responsible for the return shipping costs. In order for a product to be returned, it must be in prefect condition and in its original packaging.

– If the person making the purchase receives an erroneous item, Teté by Odette will take charge of the collection of that product and its respective change as well as the shipping costs that may be incurred.

– Teté by Odette reserves the right to refuse changes that are out of time or items that are not in the same conditions in which they were sent.

– The refund of the amount paid will be returned according to the same form in which the payment was made in Teté By Odette .: PayPay, Card or Bank transfer.

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